Privacy and Confidentiality

Central Medical Group values the doctor-patient relationship. Patient privacy is vital to such a relationship. This statement sets out Central Medical Group’s Policies relating to the collection and use of patients’ personal information.

Collecting Personal Information

To provide quality medical services CMG collects and keeps a medical history for our patients. It is sometimes necessary to collect other information that will help us in the provision of health services. Central Medical Group only collects information that we consider necessary for the provision of health services will be collected.  Information is to be collected directly from the individual if possible.

Patient Confidentiality

We have a legal and moral duty to protect the confidentiality of our patients.  Information which is considered confidential:

  • all clinical information including scripts
  • all financial information
  • appointment times
  • demographic information

Use and Disclosure

A patient’s medical record may be accessed by the staff of Central Medical Group only for providing health services. Central Medical Group will not collect, use or disclose any information about a patient without their prior consent unless:

  • it is necessary for the provision of optimal health care;
  • necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent;
  • for a directly related secondary purpose, including medical defense;
  • required by law; and
  • for the purposes of internal audits and quality improvement processes.

CMG shares patient information with third parties for the purposes of public health, policy and research.  In these instances, patient information is deidentified, ensuring it cannot be attributed to a patient.

Patient access to Medical Records

Patients have a right to access their medical records. As these records are complicated, it may be recommended to have a medical practitioner review the records with the patient, after which a patient may take a copy if required.  A fee relating to accessing and collecting the health information will be charged.

Access to medical records will only be denied in circumstances that pose a serious risk to a person’s life or health.

Under the privacy act, patients are entitled to access their medical records upon receipt of a written request.

Privacy and Third-Party Consent

As outlined above, where reasonable and practicable, we will ensure your consent prior to disclosing details of your health care. This includes sharing your test results and appointment details with family members.   Consequently, if you contact us to discuss an appointment for another family member, we are unable to do this unless their consent is documented in our system.

Special provisions apply for the handling of health information for individuals under the age of 18, especially those who may be “mature minors”.

If you require further information, please chat with your GP or the customer care staff.  Our Privacy and Confidentially Procedure is available on request

Security and Quality

Central Medical Group will endeavor to take all reasonable steps to keep secure all medical records held, and to keep this information up to date, accurate and complete. Information is stored on secure computer servers and monitored security systems operate within our facilities. As email is not confidential, we are unable to communicate clinical information with you via email.

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